Please see below letter received from Lot Owner 304 Debra Rose.
Robyne
Sent from my iPhone
Robyne Cotterill
Mob 0417 622 605
Begin forwarded message:
From: Darrell Rose <darrell.rose@hotmail.com>
Date: 12 January 2023 at 11:17:11 am AEST
To: robyne.cotterill@gmail.com
Subject: Management Issue
Dear Robyne
Body Corporate Member
I hate complaining but i am worried it will happen again. I have lived here for twelve years, and never reported anything.
On Monday 1st January 2023 there was a family in 305 next to me, i live in 304. When they arrived they opened all the shutters
on our floor which it made it very hard for us to get out of our door. The next day i went to management and ask them to put
signs up about leaving all shutters closed, which they did. A little while latter all shutters where opened again which was making
it harder to go out again from our door, also we had a storm late afternoon with rain coming in.
I went back to management again and asked them could they ring unit 305 and to please ask them not to open the shutters
but all day the shutters where still open and I got sick of closing them.
The next day I fronted management again asked did they talk to 305 and they said no. I said if you can’t help me who can I go to.
Management just shrugged their shoulders. I said if you can’t help me who do I go to and they would’t answer me so I just walked away.
Hoping you can bring this problem up for me at the next meeting.
Regards,
Debra Rose
Unit 304 ROTS
12/1/2023
Hi all,
OK, I don’t think the louvres are the real issue with Deb’s complaint. The louvres have never been an issue before, as far as I am aware, and Deb and Darrell have been there 12 years. I missed all this happening as I only arrived in Coolangatta on the afternoon of Friday (6th Jan) and the renters left early Saturday morning. But I am Deb’s neighbour so heard all about this last week.
The main issue upsetting Deb is that when a long-term resident went to ask management for help to try and fix an issue caused by holiday renters, management basically just shrugged it off. Yes, there was a sign that went up next to the lift and on the glass door leading into the corridor to 305. But the sign was really confusing as all it basically said was please don’t open the shutters in high wind. Now, I read that to mean the shutters on the balcony and not the louvres along the corridor leading to 305. It should have said please don’t open the louvres along the corridor leading to 305. The behaviour of the holiday renters was totally weird as they had absolutely no reason to open the louvres anyway as it would have no effect on them once they shut the front door of 305. And, to keep reopening them after they had been shut was totally weirdo.
Anyway, once management was made aware that their notice was not having the desired effect, they did not follow through with the request to speak to the renters and provided no further assistance. Now, I realise that this is the busiest time of the year for holiday rentals, but I don’t think Deb’s request for them to speak to the renters was unreasonable and they could have explained to the renters why opening the louvres was an issue for people in other apartments on that floor. But, nope….. not happening.
So, yes, I understand why Deb was cranky and I would have been too. Also, apparently, they left the apartment looking like a pigsty and the cleaners were there for hours…. so not nice people who I understand were subsequently charged double the usual cleaning fee.
Cheers, Carolyn
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