email 23 Dec 22
To: Body Corporate Committee:
Hi everyone,
Please see the emails received today from Peter Edwards -Lot Owner 1403 – in reference to the letter he received from StrataCare in regards to the Shutter Audit done. This is the second complaint we have received in 2 days.
Graham has requested the report to go over. Christmas Eve tomorrow night, hope you all have a lovely Christmas and New Year.
Cheers
Robyne
Hello Robyne
Further to our conversation this morning I am sending the following.
Please pass on to the committee.
Thank you,
Peter
Contradiction re recent shutter inspection and their findings and recommendation.
We had new shutters installed in May 2022 and within the quote we also had included a full inspection and service of the existing 2 pairs of shutters and the top and bottom tracks.
Stuart Burrel supplied and installed the new shutters and serviced the existing shutters.
Stuart Burrel returned the following month to check that we were happy with the shutters. He was happy with them as were we as they work perfectly.
We had the routine inspection of our shutters in November (6 months later) by a new company. Two men came, remarked they were impressed with the shutters and that no attention was needed.
I will add, they enquired about who put in the new shutters as they will contact him to find out where they can get the ‘Louvre shutters’ as they were not familiar with them.
Yesterday we received communication from Sarah Pearson at Strata Care that informed us that the routine inspection required us to have the shutters serviced.
I do find this strange and not consistent with their comments when they were here at time of inspection.
I am hoping other Lot owners do not have a similar recommendation that possibly may not be correct.
May I respectfully ask that this company be investigated and questioned re such contradictory outcomes to their original inspection findings.
Thank you,
Peter
Lot Owner 1403
Begin forwarded message:
From: Peter Edwards peter@vitality.com.au
Subject: Re: Body Corp.
Date: 23 December 2022 at 9:42:59 am AEST
To: Robyne Cotterill robynecotterill@gmail.com
Hello Robyne.
Just a question as I am not sure of the procedure.
Who do I contact, Stratacare or someone on the committee?
I am a little suspicious of the new ’shutter maintenance’ company enlisted to conduct inspection of every units’s shutters.
We had our shutters inspected as everyone else did.
Ours have just been installed New with a full service of the 2 existing shutters and track.
The 2 men who inspected them sad they were in perfect condition and no need to do anything.
I have just received notification form Stratscare that the inspection shows we have to have our shutters serviced??
Can we trust these new operators?
Thank you Robyne and looking forward to hearing from you.
Peter
Email 23 December
Hi Peter,
Your emails have been forwarded to the Committee, our Chairman has requested the Shutter Audit Report be forwarded to him for investigation. Thank you for contacting the Committee, you will be contacted when new information is received.
Kind regards
Robyne Cotterill
Email 2 Feb 23
Hi Sarah,
Please find information below regarding Lot #405.
Kind Regards
Jodie
Mark & Jodie Cannon
Reflection on the Sea
Onsite Managers
120 Marine Parade
Coolangatta Qld 4225
P: 07 5589 6600
www.reflectionscoolangattabeach.com.au
From: GC Window & Door Repairs info@gcwindowrepairs.com.au
Sent: Wednesday, 1 February 2023 8:42 PM
To: Reflections Coolangatta rots@reflectionscoolangattabeach.com.au
Subject: Reflection Unit 405 – Shutters Report
To whom it may concern,
We have done another inspection at Unit 405 following the owners complaint about the repairing costs.
I am not sure what happened with our initial report, we have probably made a mistake in saying this unit required urgent repairs, from our new report I can confirm the shutters are in good & safe condition however it would still need a standard service for better functionality.
We are revising our notes to see which unit requires urgent attention.
Our sincere apologies for the confusion.
If you have any questions please let me know.
Regards,
Andre
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